Educatra.com collects course fee in advance. We offer 20 minutes free trial class and charge no money for trial lessons. Our refund policy is simple and explained below:
We refund fees in full “only” once you have deposited fees and not attended any lesson.
If you want to quit after attending one or more sessions, we will deduct amount of all attended sessions and refund the balance amount.
We will not be liable to refund amount of missed sessions “if” scheduled sessions are missed from student’s side.
In case teacher miss / skips the session then, student will be given cover up session. In case student do not wish to attend cover up class, session fee will be refunded to the student.
Student cannot claim refund on any other student’s behalf.
If you are an Instructor, you acknowledge and agree that Students have the right to receive a refund in all above mentioned scenarios.
To request a refund, please contact us via email@example.com. Please note that if we believe that you are abusing our refund policy in our sole discretion, we reserve the right to suspend or terminate Your Account and refuse or restrict any and all current or future use of the Services, without any liability to you.
THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND EDUCATRA.COM, AND BY USING THE SERVICES, YOU AGREE TO THE TERMS OF THIS AGREEMENT.
Our Policy Concerning Children
We encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect personal information from children under 13. Children under the age of 13 should not use or attempt to use our Websites or Services and if you are under 13, please do not attempt to use our Services or send any information about yourself.
The Type of Information we normally collect
Educatra.com does not currently retain credit card numbers internally. We partner with payment providers to collect payments online and use our company/s bank account (NIB BANK) for direct deposit and wire transfers.
If You make any purchases through our Services, such as Courses, We may collect certain information regarding Your purchase (such as Your name and email) as necessary to process Your order, and You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to Your name, credit card information, billing address and zip code. We do not directly access, store or collect your credit card information, and we will not use the payment information.
How We Use the Information We Collect
Educatra.com may use the information we collect through your use of the Services for a variety of purposes, primarily related to providing and improving the quality of our Services. For example, we may use the information we collect in the following ways:
Notifying You of Courses, new Services, features, promotions, enhancements, and updates
Marketing our products
Resolving site problems; handling or responding to customer support questions
Monitoring the technical functioning of the Services and network
To create, review, analyze and share Aggregate Information
Asking You to participate in surveys about Our Services
When and How We May Share/Disclose Your Information with Third Parties
1. Safety, Security, Cooperation with Law Enforcement, & Compliance with Legal Obligations
2.Third Party Business Partners, Service Providers, Contractors or Agents
3.Business Tra nsfers, Sales, Mergers, or Divestiture
8. How to Access & Update your Information
You may update the information you provide directly to Educatra.com by logging into Your Account and updating Your Account information.
9. How to Delete Your Account and what Happens when Your Account is Terminated or Deleted
If you wish to delete your account you simple have to drop us an email on firstname.lastname@example.org. We normally freeze your account for 30 days and in case you need to resume it you can send us a request to unfreeze your account. All your courses, information, assignments and any other material related to your account automatically wiped our permanently from our servers after 30 days grace period.